"The same service that you would expect at the Cartier counter", STYLE BIBLE

Recieve the exquisite Astley Clarke Catalogue.

Visit the Astley Clarke Showroom

To make an appointment to visit our central London showroom and view our jewellery collections, please Call 0845 680 6848 or + 44 (0) 207 706 0060 (for overseas orders).

For full details of our showroom opening times during the christmas period please Click here

For information about Christmas shopping at Astley Clarke.com including last order dates and our Returns & Exchanges policy please Click here

Christmas FREE UK next day delivery offer
We would like to offer FREE UK next day delivery for all orders placed from now until Monday 22nd December 2008.

Shopping at Astley Clarke

Astley Clarke sells high-end precious and semi-precious jewellery created by designers in London, New York, California and Paris. Many collections featured are sold exclusively by Astley Clarke. Our website showcases a beautiful range of modern and classic jewellery, offering the most stylish addition to any outfit.

If the jewellery you receive does not suit you, you may return or exchange it free of charge, and we will refund or send you an alternative piece at no extra cost. (See our Returns Policy). If you find the same design elsewhere at a lower price, please call us and we will refund the difference.




- Placing your Order Online

Shopping at Astley Clarke is easy – Just follow these simple steps:

• Shop by browsing through our catalogue, or fall in love with a piece of jewellery online.

• Click on the image to view more information on the colour, type of gemstone, and size. Click on ‘View on Model’ to see how it looks on.

• Add the jewellery to your shopping bag by clicking on the ‘Add to shopping bag' button next to your chosen item.

Continue to Checkout to finalize your purchase and to make payment.

All orders will be paid for in Pound Sterling but you are able to see the Euro and Dollar currency conversion by clicking on the relevant flag on the top bar of the site.

Click Here to Shop for Designer Jewellery at Astley Clarke




- Placing your Order by Phone

If you would prefer to place your order by telephone, contact one of our Customer Service team on 0845 680 6848 or + 44 (0) 207 706 0060 if you are overseas.

A Customer Service representative will be on hand to assist you from 8am to 8pm Monday to Friday and 10am to 4pm on Saturday.

You may also contact us by email customerservice@astleyclarke.com.



UK Orders

If you place your order online or over the telephone before 1pm, your jewellery will arrive by special delivery the next day (Monday to Saturday).

We also offer a Same Day Delivery service in London. For details see London Same Day Delivery or call us on 0845 680 6848 to arrange a convenient delivery time. Alternatively, you are welcome to arrange an appointment to come into our Bayswater showroom to view or pick up your jewellery.



Overseas Orders

Overseas deliveries will arrive within 1-3 working days in Europe and the US, or within 1-7 working days for the rest of the world. To check on the status of an order or verify shipment, please call 0845 680 6848 or +44 (0) 207 706 0060 (for overseas orders).

A Customer Service representative will be on hand to assist you from 8am to 8pm Monday to Friday.




Gift Wrap

Such is our commitment to quality that your designer jewellery will arrive couched in the softest polishing pouch, protected inside an exquisite dressing-table-worthy box. You can also choose to have your jewellery gift wrapped with the finest handmade Japanese wrapping paper and Italian ribbon.

Please note that you can also have the gift delivered to the recipient by choosing to provide an alternative delivery address. If the name provided with the delivery address is different from that of the billing address, the invoice will be forwarded to the billing address.

Click Here to Shop for Designer Jewellery at Astley Clarke



Security Guarantee

Astley Clarke web technology is hosted on a secure server using SSL technology (secure sockets layer) to ensure that all credit or debit card transactions are completely secure.

Every time we receive an order, we use fraud checking systems as well as authentication processes before we fulfil it.
When you use our website, the secure server will encrypt all of the personal information you send us, including credit or debit card number, name and address. Encryption turns the information you enter into complex code which is then securely transmitted.

We take all reasonable measures to keep your personal information, order and payment details secure. However, we cannot be held liable if an event beyond our control results in loss to you.



Delivery


- UK Next Day Delivery

Christmas FREE UK next day delivery offer

We would like to offer FREE UK next day delivery for all orders placed from now until Monday 22nd December 2008.

Christmas Delivery Information: UK Next Day Delivery

The last order date for next day delivery is 1pm on Monday 22nd December to ensure arrival of products before Christmas Day.


Delivery to addresses within the UK costs £7.95.

Orders received and cleared before 1pm Monday to Friday will be delivered by Royal Mail Special Delivery service the next working day. Orders placed before 1pm on Friday will be delivered on Saturday if the delivery address is open on a Saturday.
If you place your order on Friday after 1pm, it will be processed on Monday and delivered on Tuesday before 1pm. We endeavour to dispatch all orders within 1 working day subject to product availability and clearance of payment.

Please note that there are some areas within the UK where we cannot guarantee delivery before 1pm the next day, as detailed below:

We deliver by 5.30 the next day to the following postcodes: AB30-56 Aberdeen; IV21-28, 40, 52, 54 Inverness; KW1-14 Orkney; PA28-38 Argyll; PH15, 17-26; PH31-40 Perthshire; PH49 Ballachulish; PH50 Kinlochleven; HS1 Stornoway (Lewis); HS3 Harris; HS4 Scalpay; HS5 Leverburgh; HS6 N Uist; HS7 Benbecula; HS8 S Uist; HS9 Castlebay (Barra); IV41-51, 55-56 Skye; KA27 Arran; KA28 Cumbrae; PA41 Gigha; PA42-49 Islay; PA60 Jura; PA77 Tiree; KW15 Kirkwall Town; KW16 Stromness Town only; GY9 Alderney (Channel Islands);ZE1 Lerwick (Shetlands); HS3 Harris

We deliver within two working days by 5.30pm to the following islands: GY1 Herm only (Channel Islands); GY9 Sark (Channel Islands); HS2 Lewis; PA61 Colonsay; PA62-75 Mull; PA78 Coll; ZE2-3 Shetlands

We deliver within three working days by 5.30pm to the following islands: KW16-17 Orkney; PH30 Corrour; PH41 Mallaig; PH42 Eigg & Kuck; PH43-44 Rhum & Canna

For purchases over £500, delivery within the UK is free of charge. Parcels will need to be signed for in person so please state delivery address as an address where you will be present at the time of delivery (home or work). In the event that no-one is available to receive a Special Delivery item a card will be left providing you with the option to have the item delivered at a later date or to collect your parcel from your local collection depot.

For further queries regarding delivery at Astley Clarke, please see Frequently Asked Questions.




- London Same Day Delivery

Christmas Delivery Information: London Same Day Orders

Astley Clarke orders placed using our London Same Day delivery can be made online until 12 noon on Tuesday the 23rd of December.


We offer a same day delivery service to London postal codes via courier for a delivery charge of £15.

Orders must be received and payment cleared by 2pm for London Same Day delivery. We will dispatch London Same Day orders as a priority.

For further queries regarding delivery at Astley Clarke, please see Frequently Asked Questions.





- International Delivery

Christmas Delivery Information: International Orders

Last international orders should be placed before 1pm on Monday the 15th December to ensure arrival before Christmas Day.


All delivery to overseas addresses costs £15.

Non-EU orders are exclusive of VAT. VAT (15%) will be removed from your order at checkout.

Overseas deliveries arrive within 1-3 working days in Europe and the US, or within 1-7 working days for the rest of the world; please call us on +44 (0) 207 706 0060 or email customerservice@astleyclarke.com for more information.

Parcels will need to be signed for in person so please ensure the delivery address is an address where you will be at (home or work). If you are not present when your parcel is delivered, the courier company will leave a calling card and you will be able to reschedule your delivery for a more convenient time.

Please also note that any duty and taxes incurred in the country of destination are the responsibility of the customer.

The transaction is taken in pounds sterling but you are able to view the price in dollars or euros by clicking on the small flags on the top bar of the site. Alternatively, call our customer service team on +44 (0)207 706 0060 or email customerservice@astleyclarke.com to discuss your requirements, and we will advise if any additional shipping cost and delivery time is required.


For further queries regarding delivery at Astley Clarke, please see Frequently Asked Questions.



Special Services

If you urgently need your jewellery for the evening (and are based in London) or require a bespoke service such as an engagement ring or a special gift, please call on 0845 6806848 (within the UK) or +44 (0) 207 706 0060 (for overseas orders) to enquire. We endeavour to accommodate your special requirements outside our standard services.


I need my jewellery for tonight
Bespoke Christmas gift buying service
I am a man and need help choosing a present
Special assistance buying engagement rings
Special assistance buying bridal jewellery
Can I come to your jewellery showroom and view the jewellery?
Birthstones
Anniversary stones




Bespoke Orders

At Astley Clarke we aim to please. If you would like to have something specially made, please contact our customer service team who will be more than happy to help and advise.

Once the request of a bespoke order has been verified we will send you a written confirmation of this with an estimated delivery time. The order can then be processed as soon as we receive payment. This can be made in full or by means of a non refundable 50% deposit. The payment can then be completed when we receive your special piece of jewellery into stock and before we send it out to you.

The item will be a Special Order, which means it will be made specially for you as it is not a piece that we are carrying in stock. Due to this fact the piece of jewellery cannot be exchanged or returned at all.

We request that you reply to us via email to acknowledge and confirm that you are happy with these terms of the Special Order.

A non returnable administrative charge of £50 is applied for requests of specially made jewellery with a retail value below £50.

High end bespoke jewellery is also available, please see bespoke jewellery or email us at jewelleryexpert@astleyclarke.com

For further queries regarding special services at Astley Clarke, please see Frequently Asked Questions.





Gift Vouchers

- Purchasing Gift Vouchers

You can purchase gift vouchers at Astley Clarke. These will be added to your shopping basket as a normal item. Your gift vouchers will be sent to you or the recipient of your gift in the post.

Gift vouchers are available in various denominations (from £50 to £5,000) and you can purchase any multiple of these vouchers, which are beautifully printed and come with uniquely generated codes. Your gift recipient will be able to redeem them against any jewellery purchase by entering the unique code at checkout.

To buy Gift Vouchers please Click Here

- Using Gift Vouchers Online

Each voucher has an individual Voucher Number, and Pin Number.

• At Step 3 of your transaction on the Confirm Order page click on the Voucher Icon.

• You can then enter your individual codes in the boxes provided.

• Click submit and the voucher amount will be deducted from your payment.

If you would like any help using your voucher please contact our Customer Service team on 0845 680 6848 or + 44 (0) 207 706 0060 (for overseas orders)or email us at customerservice@astleyclarke.com.


Click here for further information about Gift vouchers

RETURNS


Christmas Returns & Exhanges policy

This Christmas Astley Clarke is delighted to offer an extended period for customers to exchange their Christmas gifts or to request a credit note to spend at a later date.

All requests for an exchange or a credit note must be made before Friday 9th January. Astley Clarke’s returns policy remains as stated below - All requests for a full refund must be made within seven days upon receipt of delivery.

Please note: The Astley Clarke office will be closed from noon on Wednesday 24th December until Monday 29th December, but you are still able to shop online at AstleyClarke.com


Astley Clarke operates a 'If it doesn’t look pretty, return it' policy.

This means that you can return your jewellery for whatever reason you may have. A Return Authorisation (RA) number must be requested from Astley Clarke within 7 days of delivery. Postage for returns is free of charge within the UK and oversees.

RA numbers can be obtained by emailing us at returns@astleyclarke.com.. Once you have received your RA number, please take care to follow the instructions emailed to you and detailed below. Please note that unidentified returns/exchanges may be returned to the sender.

We request that all goods being returned from within the UK are returned within 7 days of issuing your RA number.
International returns should be shipped within 7 days of issuing your RA number. You are not able to return items which have been worn or have had the security tag removed.

Returns received outside the above time frames are accepted at the discretion of Astley Clarke and can only be refunded as a merchandise credit.

Astley Clarke will not accept returns for any items that have been worn and tags removed. Upon receipt of an order, if any item has been received with no tags, customer should notify us (by phone or email) on the same day if they wish to return.

We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

In the event of any failure to return any goods to us within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs of recovery of the goods.

Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).





- How to proceed if you would like to return your goods from the UK


Christmas Returns & Exhanges policy

This Christmas Astley Clarke is delighted to offer an extended period for customers to exchange their Christmas gifts or to request a credit note to spend at a later date.

All requests for an exchange or a credit note must be made before Friday 9th January. Astley Clarke’s returns policy remains as stated below - All requests for a full refund must be made within seven days upon receipt of delivery.

Please note: The Astley Clarke office will be closed from noon on Wednesday 24th December until Monday 29th December, but you are still able to shop online at AstleyClarke.com


In order to facilitate the return of your items you must obtain a Return Authorization (RA) number by emailing us at returns@astleyclarke.com or calling us on 0845 6806848 within 7 days of receiving your order.

2. All returns for any particular order need to be returned in one shipment. Any subsequent returns from the same order may incur additional shipping charges to you.

3. All items must be attached with the security tag intact, not be worn and in their original condition..

4. Please complete the Returns Form and enclose with the item(s) to be returned.

5. Please place items in the original packaging and ensure the outer box is completely sealed.

6. We request that returns are shipped through Royal Mail Special Delivery. Please note that we do not accept liability for returned goods if you do not return them to us via Royal Mail Special Delivery. You should take your item for return to a Post Office for return by Royal Mail Special Delivery within 7 days of receiving the RA number. The return address and Licence number is stated on the pre-printed labels supplied with your goods. Failure to obtain an RA or to return goods other than via Royal Mail Special Delivery does not affect your statutory rights.

7. To ensure that you are not charged for returning your item please fasten the two labels provided to the front of the parcel: 1) Royal Mail Special Delivery label; 2) Returns Address Label which displays our returns address. If you do not have a Returns Address Label please contact our customer service team on 0845 680 6848 & press #1.



- How to proceed if you would like to return your goods from overseas


Christmas Returns & Exhanges policy

This Christmas Astley Clarke is delighted to offer an extended period for customers to exchange their Christmas gifts or to request a credit note to spend at a later date.

All requests for an exchange or a credit note must be made before Friday 9th January. Astley Clarke’s returns policy remains as stated below - All requests for a full refund must be made within seven days upon receipt of delivery.

Please note: The Astley Clarke office will be closed from noon on Wednesday 24th December until Monday 29th December, but you are still able to shop online at AstleyClarke.com

1. Call +44 (0) 207 706 0060 or email returns@astleyclarke.com within 7 working days of receipt of your item(s) and ask for a ‘Returns Authorisation number’.

2. All returns for any particular order need to be returned in one shipment.

3. All items must have the security tag attached and intact.

4. You will be issued with a FedEx telephone and account number, and the Astley Clarke Returns address, so you can arrange a FedEx collection for your return. All items must be returned via this FedEx account, and Astley Clarke does not accept responsibility for returns sent using any other method. The return must be shipped within 7 days of receiving an RA. Please ensure that you write clearly on the FedEx paperwork that the item is being returned.

5. The RA number should be written on your original invoice. In addition, please complete the Returns Form. Please put the item in the original packaging and seal it securely.

6. Once we have received the item(s) we will refund the amount due to your credit card. Shipping charges are non-refundable. The postage for your return is free of charge.





How to proceed if you wish to return faulty goods

1. In order to facilitate the return of faulty items you must obtain a Return Authorization (RA) number by emailing us at returns@astleyclarke.com and follow the standard returns process as detailed above.

2. Faulty items will only be accepted if the goods are delivered to the customer damaged or there is a subsequent manufacturing fault within a period of 6 months after delivery. All items returned as faulty will be inspected and any damage deemed to subject to fair wear and tear will not be accepted as faulty.

3. Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with any guarantees.

4. It may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service which is to cover the cost of shipping and any other costs incurred.





Receiving a refund

Refunds to you will be made within 30 days of the date of cancellation notice. All undamaged, correctly returned products will be credited to the original purchaser's credit card including sales taxes for all EU country shipments excluding shipping charges. As previously stated, international customs duties and sales taxes are non- refundable for shipments outside the European Community (EU).

Alternatively, you can request an Astley Clarke merchandise credit that can be used against future purchase at AstleyClarke.com.





Gift Returns

If you have received an item from Astley Clarke as a gift you can return it for an exchange or a credit note within the parameters outlined in this Returns Policy. Please call us on 0845 680 6848 (UK) or +44 (0) 207 706 0060 (overseas) to arrange this.

Exchange:
You will be charged for any difference in cost and any additional shipping, taxes and import duties.

Credit note:
Once issued, credit notes are valid for 6 months.


Returns Policy for items on sale - Same policy as above

For further information you can contact one of our customer service representatives who will be happy to talk you through the procedure; simply call our customer service on: 0845 680 6848 (UK) or +44 (0) 207 706 0060 (overseas). Alternatively, send an email to returns@astleyclarke.com with any questions you may have.






EXCHANGES

Christmas Returns & Exhanges policy

This Christmas Astley Clarke is delighted to offer an extended period for customers to exchange their Christmas gifts or to request a credit note to spend at a later date.

All requests for an exchange or a credit note must be made before Friday 9th January. Astley Clarke’s returns policy remains as stated above - All requests for a full refund must be made within seven days upon receipt of delivery.

Please note: The Astley Clarke office will be closed from noon on Wednesday 24th December until Monday 29th December, but you are still able to shop online at AstleyClarke.com

If you would like to exchange your purchase for an alternative item please contact us to let us know by also emailing us at returns@astleyclarke.com, or contact one of our product experts us by phone for advice on a more suitable item on: 0845 680 6848

Alternatively, to secure your chosen exchange you can make your purchase by phone or online and we will refund your original item when it is returned to us.

Exchange items can only be dispatched after the returned goods have been received and undergone a quality control check.

Exchanges received outside of the above stated timescales are also subject to product availability and the customer will incur any shipping costs for such exchanges. Any further returns of exchanged items outside the stated timescales will again be at the customers cost for shipping and refunded only as a merchandise credit.



- How to proceed if you would like to return your goods for exchange from the UK


1. In order to facilitate the return of your items you must obtain an Exchanges Authorization (EA) number by emailing us at returns@astleyclarke.com or calling us on 0845 680 6848 within 7 days of receiving your order.

2. All returns for any particular order need to be returned in one shipment. Any subsequent returns from the same order may incur additional shipping charges to you.

3. All items must be attached with the security tag intact, not be worn and in their original condition..

4. Please complete the Returns Form and enclose with the item(s) to be returned.

5. Please place items in the original packaging and ensure the outer box is completely sealed.

6. We request that returns are shipped through Royal Mail Special Delivery. Please note that we do not accept liability for returned goods if you do not return them to us via Royal Mail Special Delivery. You should take your item for return to a Post Office for return by Royal Mail Special Delivery within 7 days of receiving the RA number. The return address and Licence number is stated on the pre-printed labels supplied with your goods. Failure to obtain an RA or to return goods other than via Royal Mail Special Delivery does not affect your statutory rights.

7. To ensure that you are not charged for returning your item please fasten the two labels provided to the front of the parcel: 1) Royal Mail Special Delivery label; 2) Returns Address Label which displays our returns address. If you do not have a Returns Address Label please contact our customer service team on 0845 680 6848 & press #1.




- How to proceed if you would like to return your goods for exchange from overseas

1. Call +44 (0) 207 706 0060 or email returns@astleyclarke.com within 7 working days of receipt of your item(s) and ask for an ‘Exchanges Authorisation number’.

2. All returns for any particular order need to be returned in one shipment.

3. All items must have the security tag attached and intact.

4. You will be issued with a FedEx telephone and account number, and the Astley Clarke Returns address, so you can arrange a FedEx collection for your return. All items must be returned via this FedEx account, and Astley Clarke does not accept responsibility for returns sent using any other method. The return must be shipped within 7 days of receiving an RA. Please ensure that you write clearly on the FedEx paperwork that the item is being returned.

5. The EA number should be written on your original invoice. In addition, please complete the Returns Form. Please put the item in the original packaging and seal it securely.

6. Once we have received the item(s) we will refund the amount due to your credit card. Shipping charges are non-refundable. The postage for your return is free of charge.



Frequently Asked Questions

Please click here for Frequently Asked Questions.